FAQs + Shipping & Returns
At Bawston & Tucker, we stand by the quality and craftsmanship of our products and are committed to ensuring your satisfaction. That's why we offer our Triple Guarantee to make your shopping experience as seamless and enjoyable as possible.
1. Free & Easy Returns
If you're not completely satisfied with your purchase for any reason, you can return it within 30 days of the delivery date for a full refund or exchange. We make the return process hassle-free, with free return shipping provided for all domestic orders. Simply contact our customer service team to initiate your return.
Please note the following exceptions:
- Return shipping is not covered for international orders.
- Items marked as Final Sale cannot be returned or exchanged.
2. Safe with Us
Your security is our priority. Our website is 100% verified, and all transactions and customer information are securely encrypted with the latest technology. Shop with confidence, knowing that your personal and payment information is protected.
3. Have a Question?
Our dedicated customer service team is here to help. Whether you have questions about our products, need assistance with a return, or just want to share feedback, we’d love to hear from you. Reach out to us at info@bawstonandtucker.com, and we’ll be happy to assist.
How to Make a Return:
1. **Contact Us**: Email our customer service team at info@bawstonandtucker.com with your order number and details of the item(s) you wish to return.
2. **Prepare Your Package**: Once your return is authorized, securely pack the item(s) in the original packaging, if possible, and include your order number inside the package.
3. **Ship It Back**: Follow the instructions provided by our customer service team to ship your return back to us. For domestic orders, a prepaid return shipping label will be provided.
4. **Receive Your Refund/Exchange**: Once we receive and process your return, we will issue a refund to your original payment method or send out your exchange item(s) as requested.
Thank you for choosing Bawston & Tucker. We appreciate your business and are here to ensure you have the best possible experience with us.
Categories
Shipping
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Returns
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
General
Can I sign up to your newsletter?
Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Are these FAQs real?
No. This is demonstration content, designed to showcase how these page could look with your own content.
